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FAQs

Find answers to common questions about our party event services. Have more questions? Contact us!

What areas do you serve?

Panorama Co Event Services is based in Encino, CA, and we’re proud to serve the entire San Fernando Valley and greater Los Angeles area. Our primary service areas include Encino, Sherman Oaks, Calabasas, Studio City, and all surrounding neighborhoods, but we regularly deliver to other parts of LA as well. Whether your event is in a backyard in the Valley, a venue in Hollywood, or a park in Calabasas, we can bring our rentals directly to you. If you’re unsure whether we cover your area, just give us a call—we’ll be happy to confirm delivery availability and any applicable travel fees.

How far in advance should I book my rentals?

We recommend reserving your rentals as early as possible to guarantee availability, especially during peak seasons like spring and summer when weddings, graduations, and outdoor parties are at their highest. For larger events or specialty items, booking several weeks to a few months in advance is ideal. That said, we understand that plans sometimes come together at the last minute, so we do our best to accommodate same-week or even same-day orders when inventory allows. The earlier you book, the more options you’ll have in terms of styles, sizes, and quantities, and you’ll have peace of mind knowing everything is secured for your event.

Do you provide delivery and setup?

Yes—we don’t just drop items at your door; we provide a complete service. Our team handles delivery, setup, and breakdown of all rental equipment so you can focus on your event instead of the logistics. For example, our crew will assemble canopies and tents, arrange tables and chairs according to your layout, and make sure everything is stable and secure. After the event, we return for pickup, leaving your space clean and hassle-free. We’ll work with you in advance to schedule convenient delivery and pickup times, ensuring everything is ready well before your guests arrive.

Are your rentals cleaned and maintained?

Absolutely. Cleanliness and quality are top priorities at Panorama Co Event Services. Every item—whether it’s a chair, table, canopy, or linen—is thoroughly cleaned, inspected, and maintained before and after each event. Our tents and canopies are checked for stability and weather resistance, tables and chairs are wiped down and sanitized, and linens are freshly laundered. We know your event’s presentation matters, so we take pride in delivering items that are not only functional but also spotless and well-kept. Our reputation is built on reliability and professionalism, and that starts with the quality of our rentals.

Is there a minimum order required?

Our minimum order requirements depend on a few factors, such as the delivery location, the size of your event, and the types of items you’re renting. For local deliveries within Encino and nearby areas, the minimums may be smaller, while events farther away may require a higher order amount to cover transportation costs. We try to keep our services accessible and flexible, so if you’re hosting a small event and only need a few tables and chairs, don’t hesitate to reach out—we’ll do our best to work with you. For larger orders, minimums are typically not an issue, and we can even bundle items for better value.

What if I need to change or cancel my order?

We understand that event planning doesn’t always go exactly as scheduled. If you need to make adjustments—such as adding or removing items, changing delivery times, or even canceling altogether—please contact us as soon as possible. The earlier you notify us, the easier it is to accommodate your changes without additional fees. For cancellations, we may have policies in place depending on how close the request is to the event date, but we always aim to be fair and flexible. Our goal is to help your event go smoothly, even when unexpected changes arise.

Do you offer same-day rentals?

Yes, we can often accommodate same-day rental requests if items are available in our inventory. For example, if you suddenly realize you need extra chairs for a dinner party or a canopy for unexpected weather, we’ll do our best to get it to you quickly. While we can’t guarantee same-day service for every request—especially for larger setups like big tents—it’s always worth giving us a call. We keep our operations streamlined to respond quickly, and many customers appreciate our ability to step in when plans change or emergencies come up at the last minute.

How do I get a quote?

Getting a quote is simple and personalized. You can contact us by phone, email, or through our website to provide the details of your event, including the date, location, number of guests, and the items you need. From there, we’ll create a customized quote tailored to your event’s size and requirements. Our quotes are transparent, with no hidden fees—you’ll see clear pricing for rentals, delivery, setup, and pickup. If you’re unsure exactly what you need, we’re happy to guide you and suggest the right equipment based on your event type and space. Many of our customers find this consultation helpful because it ensures they don’t miss any essentials.